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F.A.Q.

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Are we really locked in a room?

Absolutely not! That feels just a bit too much like kidnapping for our taste. You may encounter locked doors during your Adventure, but we promise the Exit is not one of them.

Why should I do an Escape Room anyway?

Because they are really fun! But seriously, Escape Rooms offer excellent non-screen time entertainment and bonding for family, friends, teams, and co-workers. You really get to know your compatriots when that clock starts ticking!

Do I need to make a reservation?

Not necessarily, but we recommend it. You can book here up to two hours before the start of the game. If you are interested in an Adventure that will start within the next two hours please call us at (770) 726-2892 so we can discuss availability. Adventures for walk-ups are subject to availabilty.

I want to do this to celebrate a birthday/anniversary/etc. Do have a party room or similar?

Yes! In fact, we have two. We actually give you a free hour in one of our event spaces when you reserve a Private Adventure with us. We can even arrange catering for your event. Contact us to make arrangements.

If I only have a couple of people in my group will we be placed with strangers in the Room?

Quite possibly. This actually can be a great way to meet new friends! If you would like to ensure that your team is the only one in the Room you can book a Private Adventure for $196 + tax. (Booking bonus: when you book a Private Adventure you can actually bring extra people in with you, up to 2 over the published capacity.)

What if I need to change my reservation?

We understand that things come up. Should you need to make a change please contact us so we can help make arrangements.

How long do the Adventures last?

You have 60 minutes to complete your objective. The whole experience typically lasts around 1.5 hours with storyline intro, room rules, and wrapup. Please try to arrive 10-15 minutes ahead of the start time to fill out waivers (or fill them out on-line here) and get psyched up!

Are the Adventures/location handicap accessible?

Yes.

Do I need prior puzzle experiance to succeed?

Nope! Just be willing to look for clues EVERYWHERE and work with your team. Our rooms are challenging (that's the fun after all) but not impossible. You are also allowed three hints from our Game Masters during your adventure so be sure to use them when you get stumped. We also now offer Easy Mode in Private Bookings for some of our games if this is of great concern.

What happens if we are running late?

We ask that you arrive 10-15 minutes in advance of your start time, should you run late we do have a tiny bit of wiggle room. However, should you arrive past your start time we cannot guarantee that you will be allowed to enter the room. There are NO REFUNDS in this situation and rescheduling is subject to availability.

I have small children, can they Adventure with us?

Our Adventures are designed for guests as young as 12 to enjoy however even younger children can have fun. That said, parties with children 10 and under MUST book a Private Adventure and parties with several minors will require in-room adult supervision (details can be viewed here)

What is Easy Mode and why is it only availble to Private Bookings

We understand that low success rates can be off-putting to new Adventurers who may want to try something new so we have created Easy Mode for a couple of our rooms. Easy Mode is simply a modification of the normal mode's puzzle flow. By cutting out certain puzzles we are able to give an experiance that is less challenging while still maintaning the "magic" and story of the room. We reserve this to private bookings to ensure that everyone gets the experiance they are looking for as the public bookings may have multiple groups mixed together.

My question has not been answered here...

Please contact us with any other questions. We probably have answers!